See the whole operation
Keep your queue, technicians, devices, customers, inventory, and service stages connected.
Private beta opening soon
The modern platform for repair shops & IT service businesses.
Bring tickets, customers, devices, inventory, scheduling, and smarter workflows together in one enterprise-grade workspace.
Built by ByteTek Technologies
NexaDesk ProSearch tickets, customers, devices…AD
Ticket queuePriority ↓
High · #TKT-1042Laptop not powering on
Medium · #TKT-1041Screen replacement
Low · #TKT-1043Software installation
Technician scheduleToday
AK
Alex KimIn progress
JW
Jamie WalkerIn progress
MT
Morgan TaylorScheduled
Device / customer•••
▰
MacBook Pro 14”M2 Pro · 16GB · 512GBIn progress
Recent activity Diagnosis completed Parts ordered Ticket created
Service workflowView details
✓Ticket created
◎Diagnosis
▣Awaiting parts
⌁Repair
□Testing
Inventory alertsView all
MacBook Pro battery Only 2 left in stock
iPhone display Only 3 left in stock
Operations overviewThis week
Open tickets23In progress11Completed38
A clearer command center
Run service work without stitching together disconnected tools.
Give every role the operational context needed to move work forward—from the first customer conversation to final testing and pickup.
Standardize the work
Create repeatable workflows that help the team stay consistent as service volume grows.
Keep customers informed
Maintain a reliable record of approvals, conversations, progress, and next steps.
Platform capabilities
Built around repair operations.
Practical tools organized around how service teams actually work—not another generic CRM wearing a headset.
Repair tickets
Keep intake details, diagnostics, status, assignments, and customer communication connected from check-in to completion.
Learn moreCustomer management
Give your team a clear history of every customer, conversation, device, and service relationship.
Learn moreDevice tracking
Track identifying details, service history, condition, accessories, and every handoff without losing context.
Learn moreMail-in workflows
Coordinate shipping, intake, approvals, repair stages, and return delivery in one structured workflow.
Learn moreInventory tracking
Understand stock levels, parts demand, reservations, and low-inventory signals before they slow down a repair.
Learn moreTechnician scheduling
Balance assignments and availability with a shared operational view built for active service teams.
Learn moreDesigned for service teams
Practical control for complex work.
Computer repair shops
Unify counter intake, repair stages, parts, approvals, technician work, and customer updates.
Mobile device repair
Keep fast-moving device intake, diagnostics, inventory, and status communication under control.
Managed IT providers
Coordinate customers, service requests, devices, assignments, scheduling, and reporting in one workspace.
Mail-in repair operations
Create a traceable workflow from shipment and intake through repair, testing, and return delivery.
Security from the foundation
Trust should be designed in—not added to a sales slide.
NexaDesk Pro is being developed with secure architecture, controlled access, accountable workflows, and responsible data handling as product requirements.
Review our security approachSecure connections
Role-aware access planning
Operational accountability
Responsible product development
Private beta
Request beta access Help shape a better service operations platform.
Tell us how your business runs today. We are prioritizing early access for repair and IT service teams that are the strongest fit.