Repair tickets
Keep intake details, diagnostics, status, assignments, and customer communication connected from check-in to completion.
The platform
Connected service operations from intake to completion.
NexaDesk Pro is designed to give repair and IT service teams one operational system for the people, devices, parts, decisions, and work behind every service request.
NexaDesk ProSearch tickets, customers, devices…AD
Ticket queuePriority ↓
High · #TKT-1042Laptop not powering on
Medium · #TKT-1041Screen replacement
Low · #TKT-1043Software installation
Technician scheduleToday
AK
Alex KimIn progress
JW
Jamie WalkerIn progress
MT
Morgan TaylorScheduled
Device / customer•••
▰
MacBook Pro 14”M2 Pro · 16GB · 512GBIn progress
Recent activity Diagnosis completed Parts ordered Ticket created
Service workflowView details
✓Ticket created
◎Diagnosis
▣Awaiting parts
⌁Repair
□Testing
Inventory alertsView all
MacBook Pro battery Only 2 left in stock
iPhone display Only 3 left in stock
Operations overviewThis week
Open tickets23In progress11Completed38
Capabilities
The operating layer for modern service work.
The private beta is focused on the foundational workflows that create clarity and control across the service lifecycle. Future functionality will be identified clearly as it becomes available.
Customer management
Give your team a clear history of every customer, conversation, device, and service relationship.
Device tracking
Track identifying details, service history, condition, accessories, and every handoff without losing context.
Mail-in workflows
Coordinate shipping, intake, approvals, repair stages, and return delivery in one structured workflow.
Inventory tracking
Understand stock levels, parts demand, reservations, and low-inventory signals before they slow down a repair.
Technician scheduling
Balance assignments and availability with a shared operational view built for active service teams.
Reporting dashboard
See queue health, turnaround, workload, inventory signals, and operational trends without exporting spreadsheets.
Multi-location ready
Build consistent service workflows while keeping the right visibility across locations and teams.
Smarter workflows
Prepare for carefully designed AI-assisted and automated workflows that support technicians instead of getting in their way.
Private beta
Request beta access Bring your real workflow into the conversation.
We want to understand where today’s tools create friction, double entry, or blind spots for your team.